Thank you for shopping at mixbin.shop. This Refund and Returns Policy applies to all orders placed via https://mixbin.shop. Placing an order means you agree to the terms below.You may cancel your order prior to shipment. Once items are processed and dispatched, cancellation is unavailable and you will need to file a return request upon receipt.Returns are accepted within 30 calendar days of delivery. Items must be unused, unwashed, undamaged and kept in original condition with all original packaging, tags and accessories intact. Clearance sale goods cannot be returned or refunded unless manufacturing defects exist. Personal‑hygiene goods, user‑damaged items and buyer‑modified products are not eligible for return.To return goods, submit your request to 13055681831@139.com with your order number, product name and return reason. We will review and reply with return guidance within 2‑3 business days. Do not send back goods without our official authorization. Return shipping is at customer’s cost unless the issue arises from our side such as defective or wrong‑shipped items. After we receive and inspect your returned goods, qualified refunds or exchanges will be arranged.Approved refunds will go back to your original payment method such as PayPal. Please allow 5‑14 business days for funds to arrive subject to financial‑provider processing time. Initial‑order shipping fees are non‑refundable except for our shipping mistakes.If you receive defective, broken or incorrect goods, contact us within 7 days after delivery with clear photos or videos of the issue. We will arrange replacement, partial credit or full refund and cover relevant return shipping fees for confirmed defective products.Exchanges are available for qualified items. Email us your order information for size, color or product swap requests. You may bear the outbound shipping charge for new replacement goods. We advise you to use trackable return shipping, as we take no responsibility for lost return parcels.Refunds will not be approved for returns beyond the 30‑day window, user‑caused damage, missing original packaging or tags, and final‑sale clearance merchandise.For any inquiries about returns and refunds, email us at 13055681831@139.com. We reserve the right to update this policy, and revisions will be posted on this page.